{"product_id":"raving-fans-the-one-minute-manager","title":"Raving Fans! (The One Minute Manager)","description":"\u003cp\u003eWith a new foreword by Ken Blanchard\u003c\/p\u003e\n          \u003cp\u003eA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.\u003c\/p\u003e\n          \u003cp\u003eRaving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e\n          \u003cp\u003eRaving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.\u003c\/p\u003e\n          \u003cp\u003eBusiness is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePaperback \/ softback | 160 pages | Published January 1970\u003c\/strong\u003e\u003c\/p\u003e","brand":"HarperCollins","offers":[{"title":"Default Title","offer_id":63168027918685,"sku":"9780006530695","price":12.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0978\/3459\/8749\/files\/9780006530695.jpg?v=1769004609","url":"https:\/\/www.thebookmark.ie\/products\/raving-fans-the-one-minute-manager","provider":"The Bookmark ","version":"1.0","type":"link"}