Returns & Refunds Policy

We want you to be happy with your purchase. This policy explains your options if you change your mind or if something is wrong with your order. It forms part of our Terms and Conditions and sits alongside our Shipping Policy.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2022. Where this policy is more generous than the law requires, the more generous terms apply; where the law gives you stronger rights, those rights prevail.

1. Changing Your Mind (14-Day Cooling-Off Period)

If you are a consumer buying online, you have a legal right to cancel your order for any reason within 14 days, without having to give a reason. This cooling-off period ends 14 days after the day you (or someone you nominate) receive the goods. Where your order arrives in several instalments, the period ends 14 days after you receive the last item.

To cancel, simply tell us clearly before the 14 days are up — by email, post, or any other clear statement that you wish to cancel. You can use a cancellation form if you prefer, but you do not have to.

2. Returning Items You’ve Changed Your Mind About

After telling us you wish to cancel, please return the goods to us without undue delay and within 14 days. The following applies to change-of-mind returns:

•       Condition. You may examine the goods as you would in a shop, but please do not use them beyond that. If the value of the goods is reduced because they have been handled more than necessary, we may deduct an amount to reflect that reduction.

•       Packaging. Please return items securely wrapped, ideally in their original packaging, with all parts, components, and accessories included.

•       Cost of return. For change-of-mind returns, you cover the cost and risk of returning the goods to us. We recommend using a tracked service and keeping proof of postage, as the goods remain your responsibility until we receive them.

3. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2022, the goods we supply must be of merchantable quality, fit for their purpose, as described, and match any sample shown to you. These rights are separate from, and in addition to, the cooling-off period above.

If an item arrives damaged or faulty, is not as described, or is not what you ordered, please contact us as soon as you notice the problem, with your order number, a description of the fault, and when it arose. Depending on the circumstances and your statutory rights, you may be entitled to a repair, a replacement, a price reduction, or a refund.

•       Return costs for faulty items. If an item is genuinely faulty, damaged in transit, or incorrect, we will cover the reasonable cost of returning it. Please contact us first so we can arrange this rather than incurring postage you may not be reimbursed for.

•       Manufacturer’s guarantee. Many products carry a manufacturer’s guarantee, typically 12 months. This is in addition to your statutory rights, not a replacement for them. Before reporting a fault, it can help to check items such as the plug, fuse, batteries, and instructions.

4. Items That Can’t Be Returned for Change of Mind

Some items are exempt from the 14-day cooling-off period under the Consumer Rights Act 2022. These can include:

•       goods sealed for health or hygiene reasons that have been unsealed after delivery;

•       made-to-order, personalised, or custom items;

•       sealed audio, video, or software products that have been unsealed after delivery; and

•       other categories the law allows us to exempt.

Where an exemption applies, we will make this clear before you order. This does not affect your rights if the item turns out to be faulty or not as described.

5. How to Make a Return

To start a return, please contact us using the details on our website, quoting your order number and telling us whether you are cancelling under the cooling-off period or reporting a fault. We will then confirm the return address and any next steps. Please include your delivery slip or order number with the returned item so we can identify it quickly.

6. Refunds

Once we have processed your return, we will refund you as follows:

•       Change-of-mind refunds. We will refund the price you paid for the goods, including standard delivery, no later than 14 days after we receive the goods back, or after you provide evidence that you have returned them, whichever is earlier. We may withhold the refund until then.

•       Faulty-item refunds. Where you are entitled to a refund for a faulty, damaged, or incorrect item, we will also refund your reasonable return postage. Depending on your statutory rights and what you prefer, we may instead offer a repair or replacement.

•       Cancelled orders. If we cancel an order before dispatch, or you cancel before dispatch, we will refund any payment taken without undue delay.

Refunds are made to the original payment method unless you agree otherwise, and you will not be charged a fee for the refund. Please note that, while we process refunds within the timeframes above, it can take your bank or card provider a few additional days to show the funds in your account.

7. Waste Electrical and Electronic Equipment (WEEE)

If you buy a new electrical or electronic product from us that replaces a similar old one, we will take back your old item free of charge, as required under WEEE legislation. You should return the old item within a reasonable period of your new purchase, and you cover the cost of returning it to us.

8. Complaints

If you are not satisfied with how we have handled a return or refund, please contact us so we can try to put it right. If we cannot resolve matters, you may refer your complaint to the Competition and Consumer Protection Commission (CCPC). For cross-border purchases within the EU, the European Consumer Centre (ECC) Ireland may also be able to help.

9. Contact Us

For any questions about returns or refunds, please contact us using the details published on our website, quoting your order number where possible.