Shipping Policy

This policy explains how and when we dispatch and deliver your order. It forms part of our Terms and Conditions and should be read alongside them, including your right to cancel and our returns and refunds provisions.

1. Where We Deliver

We deliver across Ireland. If we are able to deliver to other destinations, the available options and any charges will be shown at checkout. If we cannot deliver to your address, we will let you know before taking payment.

2. Dispatch Times

How quickly we dispatch your order depends on whether the item is in stock or held in our wider warehouse range:

•       In stock. If an item is in stock, we aim to dispatch it the next business day after your order is placed.

•       Warehouse range. If an item is sourced from our warehouse, it typically takes 5–10 business days to be dispatched.

Where your order contains a mix of in-stock and warehouse items, we may either dispatch them together once everything is ready or send them separately. If we split your order, you will not be charged extra for the additional delivery.

Business days are Monday to Friday, excluding public holidays in Ireland. Orders placed at weekends or on a public holiday are treated as received on the next business day.

3. Delivery Times

Once your order has been dispatched, delivery is handled by our courier or postal partner. Delivery timeframes are estimates provided by the carrier and are additional to the dispatch times above.

Please note that we have no control over a courier's collection, transit, or delivery scheduling once an order has left us. Factors such as weather, peak periods, and local delivery conditions can affect timing. While we will always do our best to help if something goes wrong, delays caused by the carrier after dispatch are outside our control.

4. Delivery Charges

Delivery charges, where they apply, are calculated and displayed at checkout before you complete your order, based on your destination and the items in your basket. Any free-delivery threshold or promotion will also be shown at checkout.

5. Tracking Your Order

Where tracking is available, we will email you the relevant details once your order has been dispatched. Please check your spam or junk folder if you do not receive this. If you have any concern about the progress of your delivery, contact us and we will follow it up with the carrier on your behalf.

6. Failed or Missed Deliveries

If you are not available to receive your delivery, the carrier may leave a card, attempt redelivery, or hold the parcel at a collection point, depending on the service used. Please follow the carrier's instructions promptly, as parcels that are not collected may be returned to us. If an order is returned to us undelivered, we will contact you to arrange redelivery, which may incur a further delivery charge.

7. Incorrect Address Details

Please make sure your delivery address and contact details are correct when you order. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete address information. If you spot a mistake, contact us as soon as possible and we will amend it where the order has not yet been dispatched.

8. Problems With Your Delivery

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as you notice the problem, ideally within a reasonable period of delivery, with your order number and details of the issue. This does not affect your statutory rights under the Consumer Rights Act 2022, which are set out in our Terms and Conditions.

9. Contact Us

If you have any questions about your order or this policy, please contact us using the details published on our website, quoting your order number where possible.